Privacy Policy

Elite Physical Therapy  | Effective Date: October 6, 2026

PLEASE REVIEW THIS POLICY CAREFULLY

The following describes how Elite Physical Therapy ("Elite Physical Therapy," "we," "us," or "our") uses and discloses information you provide through [www.eliteptok.com] and its sub-domains and affiliated sites, as well as Elite Physical Therapy's pages and accounts on Facebook®, Instagram®, LinkedIn®, and YouTube® (collectively, the "Sites"). If you have questions about this Privacy Policy, please contact us using the information below. Please also review our full Terms and Conditions of Use, which also govern your use of the Sites. By using the Sites, you consent to this Privacy Policy.

This Privacy Policy governs information collected through our website and online presence only. It does not describe how we handle the protected health information (PHI) of our patients, which is instead governed by our HIPAA Notice of Privacy Practices, provided separately at intake and available upon request at our clinic in Nichols Hills, Oklahoma City, Oklahoma.

COLLECTION OF YOUR PERSONAL INFORMATION

Unless expressly noted otherwise, we do not collect personally identifiable information from users of our Sites simply by browsing. When you visit our Sites, some information about your device and software is automatically collected, such as your IP address, browser type, access time, and referring website address. We typically use this information only to improve the Sites, monitor performance, and troubleshoot issues, and to confirm your use of the Sites complies with our Terms of Use. Most of our services do not require registration, so you may browse the Sites without telling us who you are. However, some services — such as appointment request forms, contact forms, or email opt-ins — require you to provide Personal Data. You may decline to provide requested Personal Data, but doing so may prevent you from accessing certain parts of the Sites or services. We only request information reasonably necessary to respond to your inquiry or provide the requested service, and we will not condition service on consent to unnecessary processing.

YOUR RIGHTS UNDER OKLAHOMA AND OTHER APPLICABLE LAW

This Privacy Policy, and any dispute arising from it or your use of the Sites, is governed by the laws of the State of Oklahoma, without regard to its conflict-of-laws principles, and venue for any dispute shall lie in Oklahoma County, Oklahoma. If you are visiting the Sites from outside Oklahoma, please be aware that information you submit may be transferred to, and processed in, Oklahoma and the United States, where our servers and offices are located.

If you are visiting from outside the United States, please be aware that these countries (including the United States) may not have data protection laws as comprehensive as those of your country of residence; however, our collection, storage, and use of your data will at all times continue to be governed by this Privacy Policy. If you are a member of the European Union (EU) or otherwise covered by the General Data Protection Regulation (GDPR), you have the right to object to processing of your data, the right to data portability, the right to erasure, rectification, access, or restriction of processing, and the right to withdraw consent at any time (which will not affect the lawfulness of processing before withdrawal). Complaints may be sent to [insert contact email] or lodged with a supervisory authority with jurisdiction over GDPR matters.

COOKIES: WHAT THEY ARE, AND WHY THEY ARE NEEDED

A cookie is a small data file sent from a website to your browser to identify you and allow access to portions of the website, reducing the need to repeatedly log in. Cookies may be stored on your device. To the extent we use cookies, we can only access information from a cookie set by one of our own Sites, not other websites. We may use cookies to personalize your visit and to better understand the needs of our patients and website visitors.

OUR POLICY WITH MINORS

Our Sites are not intended for individuals under the age of 18. If you are under 18, you may only use the Sites under the supervision of a parent or guardian. We do not knowingly collect or maintain information from anyone under the age of 18, consistent with the federal Children's Online Privacy Protection Act (COPPA), and no part of our website is designed to attract anyone under 18. We do not sell products or services intended for purchase by children. If we discover or are notified that we have received such information from a child in violation of this policy, we will delete it.

DATA RETENTION

We retain Personal Data collected from users only for as long as reasonably necessary to fulfill the purpose for which it was collected, unless a longer period is required by law. Where information relates to patient care records rather than website usage, retention is governed separately by Oklahoma medical records retention requirements and our HIPAA Notice of Privacy Practices. For general website and marketing data, we retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements, for a period of up to 10 years.

USE OF YOUR PERSONAL INFORMATION

If you choose to provide personal information, we will not willingly share it with companies outside our organization except as described in this Privacy Policy. You may occasionally receive communications from us about services we believe may interest you; you may opt out at any time using the unsubscribe link included in those emails. We may disclose aggregated, non-identifying statistics to describe our services to potential partners, vendors, or for other lawful purposes.

Information we gather may be used to better understand our Sites' users and usage patterns, administer and troubleshoot the Sites, process appointment requests or other matters you initiate, identify content preferences, and communicate updates or improvements to our website or any registration you have made.

You have the right to request access to the personal information we hold about you by contacting us at [insert contact email]. We will provide a copy of the data we process about you, and may ask you to verify your identity first. We will fulfill requests electronically unless you specify another method. If you believe information we hold about you is incorrect, or wish to have it removed, contact us at [insert contact email]. Data no longer needed for the purposes described here will be deleted.

We do not sell, rent, or lease any user's personally identifiable information to any merchant, advertiser, or publisher. Non-personally identifiable information (such as usage patterns or browser type) may be shared with third-party service providers with which we have a business relationship. We reserve the right to disclose personal information when required to comply with the law or legal process, cooperate with investigations of unlawful activity, in connection with the sale of all or part of Elite Physical Therapy's assets, or to enforce our Terms of Use.

If you disclose personal information publicly through the Sites (for example, in a comment or review), that information may be collected and used by others viewing those portions of the Sites; we do not monitor such disclosures and accept no liability for them. You are responsible for reviewing the privacy practices of any third-party sites you link to from our Sites; we are not responsible for their content or practices.

LIMITATIONS

By using the Sites, you agree that we are not responsible for: (i) disclosure of your personal information that you make to a third party through your use of the Sites; (ii) disclosure of your personal information obtained illegally from us; or (iii) accidental disclosure of your personal information made by us.

POLICY CHANGES

We may modify this Privacy Policy from time to time. Changes are effective immediately upon posting, and the effective date at the top of this Policy will be updated accordingly. You are responsible for reviewing this Policy periodically. Your continued use of the Sites after changes are posted means you accept the updated Policy.

YOUR COMMENTS AND CONCERNS

This website is operated by Elite Physical Therapy, [insert street address], Nichols Hills, OK [insert ZIP]. Feedback, comments, requests for technical support, and other communications relating to the Sites should be directed to [insert contact email].

NOTICE UNDER THE CALIFORNIA CONSUMER PRIVACY ACT

Last modified: October 6, 2026

This Notice explains, in general terms, how we collect, store, and process information we may collect from you online. It supplements our Privacy Policy above and defines rights that California consumers may have under the California Consumer Privacy Act of 2018 ("CCPA") with respect to our Sites, regardless of Elite Physical Therapy's location in Nichols Hills, Oklahoma City, Oklahoma.

Terms such as "personal information" and "processing" have the same meaning here as under the CCPA, including its exceptions (for example, "personal information" does not include publicly available or de-identified aggregate information).

The table below summarizes the categories of information we may collect online, why we collect it, with whom it may be shared, and whether we sell it (we do not sell personal information).

Categories of Information Collected

Name, email address, and referral information — Collected: through our contact and appointment request forms. Purpose: to respond to your inquiry. Shared with: third-party service providers as necessary to administer and enhance our Sites, under agreements requiring confidentiality. Sold: no.

Device and IP address information — Collected: automatically through website analytics tools. Purpose: to improve our website for visitors. Shared with: third-party service providers as necessary to administer and enhance our Sites, under agreements requiring confidentiality. Sold: no.

To request access to, correction of, or deletion of your information, email [insert contact email] and (1) identify yourself, and (2) specify the information you are requesting be accessed, corrected, or removed. We reserve the right to request additional information to verify your identity, including government-issued identification, and may decline requests that cannot be verified, that would violate another law or legal requirement, that would cause information to be incorrect, or that would jeopardize the privacy of others.

Written responses will be delivered electronically. If we decline a request, we will explain why. We will not discriminate against you for exercising your rights under applicable law. We retain data as reasonably necessary to comply with legal obligations, including regulatory, security, or dispute requirements, law enforcement requirements, fraud prevention, or to enforce our agreements.

You may designate an authorized agent to make a request on your behalf by (1) having your agent send a letter signed by you certifying the agent is acting on your behalf and showing proof of registration with the California Secretary of State, or (2) executing and sending a notarized power of attorney authorizing the agent to act for you. We may still require you to verify your identity before processing an agent's request.

This document is a template for review by Elite Physical Therapy's counsel before publication and does not constitute legal advice.